GW School of Business site logo

School of Business

 

Facilities Services

Facilities Services

In addition to scheduling and event management services, GWSB Operations liaises with Facilities, Planning, Construction and Management (FPCM) on building maintenance and custodial services issues.

Elevators
  • Submit a FixIt ticket for any non-emergency elevator issues in Duquès and Funger Halls such as: 
    • An elevator not operating 
    • Elevator buttons not working properly
    • Elevator doors opening and closing slowly or getting stuck between floors
    • Elevators making unusual noises
  • If your keys, GWorld Card or credit cards are dropped down an elevator shaft, please contact GW Facilities Central at 202-994-6706 (choose option 2). Make sure to include the elevator number listed on the wall so the technician will know which shaft to check. 
    • Found keys will be dropped off at the Support Building, 2025 F Street NW, Suite 101.
FixIt Tickets
  • GWSB faculty and staff can submit a FixIt ticket for maintenance or repair requests. An email confirmation will be sent once the service request has been submitted. GW Facilities Central monitors requests 24 hours a day and can be contacted at 202-994-6706 to report a water leak, significant physical damage or any non-life-threatening maintenance issues.
  • Departmental managers are encouraged to support faculty in the submission of any Fix-it tickets associated with their office or instructional space.
  • GWSB Operations is responsible for submitting chargeable Fix-It tickets and the escalation of any major maintenance or repair issues. Please email [email protected].
GWorld Card Access and Keys
  • Granting GWorld Card Access & Keys
    • GWSB Operations is responsible for granting GWorld access to suites and providing office keys within Duquès and Funger Halls to new faculty, staff, and student staff.
    • If a key is in the GWSB Operations inventory, it will be delivered immediately. If not, GWSB Operations will submit a chargeable FixIt ticket to request a new key. Ordering a new or replacement key can take up to two weeks.
    • Only department chairs, supervisors, and department administrative managers have GWorld card access and key request authorization and should complete the GWorld Access & Key Request Form to request GWorld card access and keys to suites and offices.
  • Permanently Lost or Stolen GWorld Cards
    • If your GWorld card is lost or stolen, this is considered to be a key emergency. GWSB faculty and staff must file a theft report with GWPD (202-994-6111). Make a note of the claim number for verification with GWorld Card Office.
    • Visit the GWorld Card Office during business hours to obtain a replacement. After normal business hours, visit GWorld Card Office to suspend or replace your GWorld card. 
  • Permanently Lost or Stolen Keys
    • If your keys are lost or stolen, this is considered to be a key emergency. GWSB faculty and staff must file a theft report with GWPD (202-994-6111). Make a note of the claim number for verification with Key Depot.
    • Contact the Key Depot at 202-994-6706, select option 1. Facilities Services will need to change the locks. 
    • After these steps have been completed, email [email protected] for awareness.
Life-threatening Emergencies

If you have a life-threatening emergency, such as a fire, gas leak, or evidence of a break-in or theft, call GWPD immediately at 202-994-6111.

Lockouts

GWSB faculty or staff who are locked out of a room or suite they are authorized to use should contact GWPD at 202-994-6110 after normal business hours. GWPD will request to see your GWorld card or GWID verification with photo ID.

Lost and Found
  • Lost items found in Duquès and Funger Halls or anywhere on campus may be turned into Lost & Found at the Support Building, 2025 F Street, Suite 101. Operational hours are from 9:00 a.m. to 9:00 p.m., seven days a week.
  • There is an after-hours drop box for found property at the same location.
  • For lost items, check the Found Property Log. 
Safety Reminders

Examples of critical situations include sheltering in place due to a weather emergency or an ongoing dangerous situation.

Examples of awareness situations include police or fire department activity that does not significantly impact the GW community.