IBM

Interview with IBM while you are …

Home for the Holidays!

IBM’s Public Sector Customer Relationship Management (CRM) Team is recruiting 2006 college graduates seeking an exciting, fast paced, analytical, challenging, team-oriented, and innovative environment to begin your consulting career!

Specifically, we are looking for:

Strong academic achievement (GPA 3.2 or higher)
Business and/or Technical

Experience/Internship work
Coursework (see job posting for specific majors)

Analytical/problem solving skills
Exceptional interpersonal skills
Excellent communication skills
Demonstrated leadership and teamwork

If you are interested in interviewing with the IBM Public Sector CRM Team on either January 12 th or 13 th please do the following:

Review our attached job posting

Submit an electronic cover letter and resume to IBM Holiday Recruiting at ibmhol@us.ibm.com

Include your name and both school and home contact information

All resumes must be received by Friday, December 16 th.

Interviews are by invitation only.

	Job Title:	BCS CRM Entry Level Consultant
	Business Unit:	BCS Public Sector (IBM Global Services)
	Location:	Washington , DC Metro Area
	Degree(s) Needed:	BA, BS, BBA, MA, MS, MPA, MPP, MBA
	Majors Needed:	Accounting, Finance, Business Operations, Business Management Information Systems, Accounting Information Systems, Supply Chain Management, Transportation, Public Administration, Decision Sciences, Political Science, Industrial Engineering, Business Management, Computer Engineering, Computer Science, Operations Research ,Chemistry, Biology, Economics, Mathematics, Statistics, Instructional Systems Design, Instructional Systems Technology, Operations Research, Integrated Science and Technology, and Management Information Systems.
	Minimum GPA:	3.2

Job Description:

IBM Business Consulting Services Customer Relationship Management (BCS CRM) develops innovative solutions to help clients’ best meet customer expectations via their business and technical services and strategy. We offer exceptional entry level opportunities to work alongside some of the brightest minds in business, helping our clients achieve competitive advantage by leveraging people, processes, information and technology.

BCS CRM Public consultants work as members of engagement teams, often at client sites within State, Local, and Federal Government, Education, and Healthcare Industries. We help clients reduce the cost associated with marketing, sales and customer service while improving customer loyalty, satisfaction, and profitability. We do this by helping clients understand the evolving dynamics of customer relationships and synchronizing seemingly disparate information (i.e. emails, faxes, phone calls) from across the enterprise to compile a complete view of customers. Our global 5,700 team of experienced BCS CRM practitioners works with leading government clients providing integrated, on demand solutions that transform how our clients interact with their customers at every point of contact.

BCS CRM Consultants contribute to IBM success as:

Project Managers

Manage client relationships
Develop/monitor project plans and finances
Manage the team
Mentor consultants

Business Analysts

Interview clients to understand client expectations/needs
Complete benchmarking research and data analysis
Generate reports
Facilitate/participate in design workshops
Document current and future processes and business requirements
Develop testing plans and complete testing
Subject Matter expertise in process methodologies

Technical Analysts

Interview clients to understand client expectations/needs
Facilitate/participate in technical design workshops
Develop programs to automatically generate client reports
Document current and future technical processes and requirements
Develop and test systems
Subject Matter Expertise in JAVA, html, SAP, Seibel, Oracle, SQL, etc…

All consultants support proposal efforts.

The CRM BCS Consultant team is seeking candidates who demonstrate the following skills/experience:

Strong academic achievement
Business and/or technical coursework/knowledge
Exceptional interpersonal
Written & verbal communication skills
Demonstrated leadership skills
Relevant intern/work experience
Customer Service experience

Because our consultants work as members of teams, they must be able to:

Thrive in an intense team atmosphere, while making a strong individual contribution
Clearly convey thoughts & ideas
Define issues/hypotheses, perform complex analysis & assist with preparation of solution alternatives
Establish positive work relationships with clients, managers & peers
Handle multiple tasks concurrently & meet deadlines
Adapt to new assignments, systems & tools

Applicants should be prepared to meet and/or accept the following special requirements:

Positions with the Public Sector require US Citizenship.
Consultants must be willing to relocate to the Washington, DC metro area.
Travel is expected. Most clients are local to Washington DC thus DC consultants typically do not travel 100%.

To learn more about IBM: http://www.ibm.com/bcs

To submit your resume send an email to IBM Holiday Recruiting at ibmhol@us.ibm.com including your resume and contact information.

Interested in joining the best? IBM is looking for smart people!

IBM’s Employment Policy

IBM’s intent is to hire the best-qualified candidate for job opportunities within IBM, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, and military status. However, applicant eligibility for employment-authorized immigration status, temporary or permanent, will be considered. Any subsequent sponsorship for permanent residence is at the sole discretion of IBM management, and is based on job performance, contribution, and business requirements. IBM is committed to creating a diverse environment and proud to be an equal opportunity employer.